Contact
About your claim
If you have had a traffic accident or suffered another loss you will have many questions. The quickest route to answers is using the contact details provided in the claims correspondence. If you don’t know the contact details of your dedicated claims handler, please complete the form below and we’ll make sure you’re contacted as soon as possible.
UK CLAIM REGISTRATION
For claim registration (UK policyholders and claimants only), please select one of the categories below.
Travel claims
Travel Claims If you are looking to make a claim for out-of-pocket expenses against your Travel Insurance policy please download the Travel Claims Form.
Travel Insurance forms should be returned with copies of invoices or receipts of expenses and a copy of your policy schedule. Please ensure that all relevant questions are fully completed and that your form is accompanied by the relevant documentation as specified above.
Claims are set up within 48 hours working hours of receipt. Should you have any questions, you can speak to a member of our team on 020 83 15 07 32.
Claims forms can be returned via email or posted to: Office G:18 Bromley Old Town Hall 30 Tweedy Road Bromley BR1 3FE
Personal Accident Claims
If you are looking to make a claim against your Personal Accident Insurance policy please download the PA Claims Form.
Personal Accident claim forms should be returned with a copy of your policy schedule, along with copies of any supporting medical documentation. This can be in the form of medical certificates from your GP or letters from your hospital or specialist. Please ensure that all relevant questions are fully completed. Claims are set up within 48 working hours of receipt.
Should you have any questions, you can speak to a member of our team on 020 83 15 07 32. Claims forms can be returned via email or posted to: Office G:18 Bromley Old Town Hall 30 Tweedy Road Bromley BR1 3FE
Motor claims
If you have been involved in a Road Traffic incident with one of our foreign clients and need to register a claim, please contact us as below:
- you can speak to a member of our team on 020 83 15 07 01
- or email
Claims are set up within 48 hours working hours of receipt.