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About your claim

If you have had a traffic accident or suffered another loss you will have many questions. The quickest route to answers is using the contact details provided in the claims correspondence. If you don’t know the contact details of your dedicated claims handler, please complete the form below and we’ll make sure you’re contacted as soon as possible.


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    UK CLAIM REGISTRATION

    For claim registration (UK policyholders and claimants only), please select one of the categories below. 

    Travel claims

    Travel Claims If you are looking to make a claim for out-of-pocket expenses against your Travel Insurance policy please download the  Travel Claims Form.

    Travel Insurance forms should be returned with copies of invoices or receipts of expenses and a copy of your policy schedule. Please ensure that all relevant questions are fully completed and that your form is accompanied by the relevant documentation as specified above.

    Claims are set up within 48 hours working hours of receipt. Should you have any questions, you can speak to a member of our team on 020 83 15 07 32.

    Claims forms can be returned via email or posted to: 34 The Mall, Bromley, Kent BR1 1TS.

    Motor claims

    If you have been involved in a Road Traffic incident with one of our foreign clients and need to register a claim, please contact us as below:

    Claims are set up within 48 hours working hours of receipt.

    Experience Day Cancellation Claims

    If you are looking to make a claim for an Experience Day please download the Experience Day Claim Form.
    Experience Day forms should be returned with copies of your voucher/s, along with any relevant supporting evidence as laid out in the cover letter on the form. Please ensure that all relevant questions are fully completed and that your form is accompanied by the relevant documentation as specified above.

    Claims are set up within 48 hours working hours of receipt. Should you have any questions, you can speak to a member of our team on 020 83 15 07 32.
    Claims forms can be returned via email or posted to: 34 The Mall, Bromley, Kent BR1 1TS.

    Personal Accident Claims

    Wer den Unfall verschuldet hat und welche Ansprüche Sie konkret haben, richtet sich bei einem Unfall

    • in Deutschland grundsätzlich nach deutschem Recht
    • in Österreich grundsätzlich nach österreichischem Recht
    • in der Schweiz grundsätzlich nach schweizerischem Recht